Disclaimer: Live Card Breaks - Terms and Conditions

Welcome to our online card breaks community! We want to ensure complete transparency and clarity about our procedures and guidelines. By participating in our card breaks, you acknowledge and agree to the following terms:
 

1. Live Breaks Policy: All items listed on our website for card breaks will be opened live on-stream. Our experienced breakers will perform the live break, showcasing the process to our viewers in real-time. Please note that by joining our breaks, you understand that the outcome of the break is determined solely by chance, and no specific results or cards are guaranteed.
    

2. Shipping Sealed Product: If you wish to receive your items in sealed product form, you have the option to request shipping through Discord. Please contact our support team on Discord with your order details and request for sealed shipping. Additional shipping charges may apply for this service.
    

3. Shipping Address: Ensure that your shipping address provided during checkout is accurate and up-to-date. We will ship the cards or sealed product to the address you provide. We are not responsible for any lost, delayed, or misdelivered items due to incorrect shipping information provided by the customer.
    

4. International Shipping: We offer shipping services to various regions internationally. However, please be aware that international shipping may incur additional customs fees, taxes, or duties in your country, which are the responsibility of the recipient.
    

5. Condition of Cards: We take great care in handling and opening the cards during our live breaks. However, we cannot guarantee the condition of the cards as they are primarily pulled directly from sealed packs. We are not liable for any potential damage that may occur during the opening process.
    

6. Refund Policy: Refunds will only be considered in the event of technical difficulties on our end, leading to an unsuccessful live stream. In such cases, we will make every effort to resolve the issue promptly. Refund requests must be submitted within 24 hours of the unsuccessful break.
    

7. Age Restriction: Participation in our card breaks is limited to individuals aged 18 years or older. By joining our breaks, you affirm that you are of legal age in your country of residence.
    

8. Code of Conduct: We maintain a respectful and inclusive environment for all participants in our community. Any inappropriate behavior, including but not limited to harassment, spamming, or disruptive conduct, will not be tolerated. Violators may be banned from future breaks and activities.
   
   Optional Bag Building and Shipping:
   In addition to our regular card breaks, we offer an optional "Hold My Cards" service to enhance your experience. With this service, you can accumulate your purchased items over a period of time and have them shipped together when you're ready. Here's how it works:
    

9. Hold My Cards: When participating in our card breaks, you can choose to "add items to your bag" instead of having them shipped immediately. Your items will be securely stored in our facilities until you decide to proceed with shipping.
    

10. Shipping on Your Schedule: Once you've filled your bag with the desired items or when you're ready to have them shipped, simply contact our support team on Discord. They will assist you in finalizing the shipping process. You can also visit https://www.pokepelly.com/shipping and choose the appropriate option. 
     

11. Consolidated Shipping: When you opt for bag building, you'll have the advantage of consolidating multiple items into a single shipment. This can help reduce shipping costs, especially for international customers, and provide a more efficient and eco-friendly shipping solution.
     

12. Please note that additional shipping charges may apply for consolidated shipping. We recommend reaching out to our support team for specific details on shipping costs and options.
     

13. We believe this option provides greater flexibility and convenience to our valued customers. Thank you for being a part of our card breaks community, and we look forward to accommodating your preferences for an even more enjoyable experience!
     

By participating in our card breaks, you acknowledge that you have read, understood, and agreed to these terms and conditions. We reserve the right to update or modify these terms as needed, and any changes will be effective immediately upon posting. Please review this disclaimer regularly for any updates.

Thank you for being a part of our card breaks community, and we look forward to sharing exciting break experiences with you!